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Donor Systems Associate

Donor Systems Associate

Rainforest Action Network (RAN) runs hard-hitting campaigns to protect the world’s forests and their traditional inhabitants from extractive industries and the effects of climate change. Our campaigns focus on high impact market sectors including snack food companies and agribusiness, publishing and paper, private financial and, in the past, automotive sectors. RAN seeks to galvanize the public's existing belief that irresponsible resource extraction in endangered ecosystems is unnecessary, that climate change is a threat to global ecosystems and the global economy, and that a mature, modern society has outgrown such practices.

Rainforest Action Network’s development team raises $5-8 million annually through individual prospecting, direct mail, online campaigns, special events, foundations and other fundraising approaches. The Donor Systems Associate joins a 6-person team. This person is responsible for these main areas:

  1. Use and oversee (daily) all tools and electronic systems required for donor database management; 
  2. Ensure the quality of all database output including all lists and reports, as needed;
  3. Under the supervision of the Membership Manager be the point person on all fundraising data; manage and process all membership gifts, including direct mail and online giving;
  4. Provide donor research, analysis and data mining across all of our fundraising revenue streams including planned giving.
  5. Be the development department’s forward-facing customer service person liaisoning with all donors including answering the phone/emails and providing excellent customer service.

A successful candidate will have extensive experience in database management particularly Raiser’s Edge, third party vendor management, fundraising data entry and analysis, and a proven ability to organize and prioritize work, take initiative, and coordinate multiple concurrent projects. They will also have a demonstrated ability to work both independently and as a member of a team in a creative, fast-paced environment.

Job Responsibilities include:

  • Manage our donor database (Raiser’s Edge) – be the gatekeeper for all of RAN’s fundraising data
  • Maintain knowledge of new developments and features of Raiser’s Edge
  • Maintain users and security settings for Raiser’s Edge
  • Oversee gift entry/processing. (open, sort, and process our high volume of mail
  • Enter gifts and reconcile finances with accounting department
  • Serve as point person for RA,N donor-related customer service by fielding donor calls and answering general mailbox inquiries. 
  • Serve as the development department point-person for Raiser’s Edge and other CRM programs
  • Oversee donor analytics, reports, and systems as it pertains to data needed to cultivate and steward RAN members, major donors, and foundations
  • Build queries and exports for complex mailing lists such as newsletters, membership direct mail and online appeals, and event invitations
  • Support production of standard and custom reports – determining with staff and Direct Mail consultants which are needed regularly (weekly, monthly, etc.)
  • Participate in weekly meetings with our Direct Mail consultants to ensure donor data is maintained, updated, and extracted accurately
  • Acknowledge all donor gifts within a specified timeframe
  • Provide all donor data requested by Executive Director, Development Director, Membership Manager and Board of Directors
  • Be the point person and update files with relevant and new materials from donor research 
  • Field calls and general mailbox/be the point person for RAN customer service relations 
  • Create email and CRM donation pages
  • Be part of a new summer audit of RAN’s database and manage subsequent data-related recommendations
  • Support Planned Giving efforts with data sorts and mailings
  • Be the point person for internal development department/office activities (calendar items, reminders, department lunch plans, special agendas)
  • Manage merchant services and gateways (Payflow Pro, PayPal, Pivotal, BMS, and Dharma)
  • Participate in weekly team meetings, half-yearly planning retreats and bi-weekly staff meetings
  • Share office responsibilities to maintain a healthy and safe workplace

Qualifications:

  • Professional experience in non-profit fundraising with a basic understanding of various fundraising channels a plus
  • Expert or proficient knowledge of The Raiser’s Edge or comparable fundraising software, online CRM’s, and donor-facing web programs
  • Highly proficient with Microsoft Office Suites (Word, Excel) and Google applications 
  • Effective communication skills both oral and written; ability to respectfully engage with donors 
  • Solid organizational skills. Able to manage multiple projects and adapt to shifting priorities
  • Positive and professional attitude
  • Demonstrated skill in customer service
  • Interest in Anti-Oppression issues a plus

RAN values diversity, educates staff on issues including privilege and oppression, and seeks to integrate these values into all of our work. We are seeking candidates who have a commitment to engage in this process and work with us to create a just, inclusive, and sustainable work environment, movement, and world. RAN provides all people with equal employment and volunteer opportunities.

Salary is competitive for the non-profit Bay Area market and benefits include full health (employer funded Health Savings Account), VSP & dental insurance, 4 weeks PTO (increases to 5 weeks after 2 years), and a Simple IRA retirement plan with a 3% fully vesting employer match. Additionally, after 5 years, staff are eligible for a 3 month fully paid sabbatical.

Please send resumes and letters of interest to resumes@ran.org. No phone calls please.

Status Exempt, Full Time
Location: San Francisco, CA

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